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Cancel Order Policy

Cancel Order Policy

You may cancel your order within 24 hours of placing your order by sending us an email at

Upon canceling your order, we will notify you once refund has been processed. The refund will be applied to your original payment method within 3-5 working days.

I just received an email saying my order has been shipped. Can I cancel my order?
Orders are promptly processed after it is placed on the website. Cancelation requests are subject to approval once orders are processed. You will be charged a cancelation fee at a flat rate of $5.99 if approved. However, if the orders were already dispatched by the logistics, they are final and are not eligible for cancelation.

I did not receive my order yet. Can I cancel it and get a full refund?
All shipped orders are final and are not eligible for cancelation. Please check our Refund Policy page, and contact us should you wish to return the package.

I mistakenly put an incorrect shipping address. Can I cancel the order?
It is case-to-case basis. If your order has been processed, we cannot cancel it but we can modify the shipping address from our end without canceling the order. If the order has been shipped out, please contact us.